Minggu, 18 November 2012

When Your Manager Is Afraid of You

Kate, a 33-year-old marketing associate, sounded exhausted and confused. "It's the weirdest thing," she said. "I started my job ten months ago and got off to a great start. I launched our company's first HTML newsletter. I started a client service training program that got great reviews. My six-month performance review was stellar. Then two months ago, the whole thing started to go sour."

"How so?" I wanted to know.

"My boss has started picking at me over tiny, stupid things," she said. "He told me at my review that he was going to send me to our France office to help them build a messaging strategy, but when I asked him about it recently he said, 'That's something we have to look at down the road,' and walked away. It's like I've gone from being his favorite employee to dog meat."

"What happened between your review meeting and this week?" I asked.

"Nothing in particular," said Kate. "I'm chugging away. I got invited to speak at our annual sales meeting—"

"Hold it right there!" I said. "Who asked you to speak?"

"It was our VP of Sales," said Kate. "I work with him a lot, and he had seen me speak to some client service reps. I tagged along with two of our area sales managers on a big sales call and we won the business, so he likes me for that reason, too. It's cool — my colleagues told me they don't usually let marketing people like me come to those sales meetings, much less ask them to speak."

"So, what other balls have you knocked out of the park lately?"

"There's nothing else," she said. "I created an internal discussion community for the sales team — I guess that's something. Okay, and I pulled our CEO's and our VPs' speeches out of the archives and organized them in a catalog that we can refer to going forward and use in customer communications."

"Sister, please!" I exclaimed. " You've been in the job ten months. You're doing amazing things and changing the energy in your shop. No wonder your boss is terrified. He worries that you'll outshine him."

"Oh, that's ridiculous," Kate scoffed. "My boss has been at the company for twenty-eight years."

"Big deal!" I said. "The VP of Sales asked you to speak at his annual sales meeting. You pulled the executive speeches archive together on your own. You launched a newsletter, you built a training program. You haven't even had your one-year anniversary. What has your boss done in that time?"

"I guess—" started Kate. "I didn't think about that. But why would he worry? He's an executive, for Pete's sake."

"So he has a lot at stake," I said. "He has a lot of status to lose, and doesn't know the outside world you just popped in from. You launched an HTML newsletter and your boss doesn't have a clue how to run the engine if you disappear one day. You're speaking a foreign language that he thinks he should know, and you don't think he's a bit unnerved by you?"

"But he couldn't rationally think I'd want his job," said Kate. "My job is way more fun."

"First of all, your boss doesn't necessarily know what you want," I began, "and anyway if he's fearful, he wouldn't believe you if you said you don't want his job — fear is emotional, he's not thinking rationally. He might even be thinking that you'll do all this great stuff you do, and then leave the company and make him look bad for losing you. The guy has been in his job since you were five years old — he's content in his small box, and you think outside of it. Let's face it, your kind of person scares his kind of person to death."

"My gosh, you hit it on the head," said Kate. "How do I make him un-scared?"

"Very hard to do," I said. "When your flame is big, people pick up on it. Boundary-spanning, frameless people like you can very easily create a disturbance in the Force when they enter a team of boxed-up people. Sometimes that person has to go. Sometimes something shifts in the energy and they figure out how to work together. Sometimes the fearful boss has an 'A-ha!' moment and finally sees the high-mojo person as an ally."

"So your advice is to be ready for anything," said Kate.

"Not in the slightest," I said. "That's way too passive for someone like you. My advice is to do what you're already doing — letting people across the company know what you're capable of. Then, when you're confident enough, level with your boss. Start out by saying something like, 'Sometimes I think that my style or my approach makes you uncomfortable.' Make it easy for him to say anything he needs to get off his chest, if he can rise to the occasion. Be human with him. Amazing, heartfelt disclosures come about when you start human conversations about topics like fear.

"And it shouldn't be this hard just to do your job, of course. In business, being powerful should not a matter of being smarter or more accomplished than people under you. That's all crazy fear-based management baloney. The whole idea of leadership is that when you get awesome people, you just say to them, 'Go be awesome!' Then, with that encouragement, you stand by and let them do great things."

"But that's a real problem," said Kate. "Now that I think about it, my boss was definitely copied on the email when the VP of Sales invited me to speak at his offsite, and he never mentioned getting it."

"Oh shocker, Miss Kate!" I laughed.

At the end of the call, Kate told me she now feels a soft spot for her fearful boss. She never meant to intimidate him. And the wonderful thing about the story is that at no point did Kate think "I'll tamp down my flame so as not to agitate my boss." That's the great thing about growing your mojo — you realize that if one job goes away, another one will appear.

Liz Ryan

Liz Ryan is a former HR executive, and writes regularly for Bloomberg BusinessWeek, Kiplinger’s Finance, and other broadcast outlets and publications. Liz teaches career strategy and branding to MBA candidates at the Leeds School of Business at the University of Colorado-Boulder, and to citizens via her webinar series hosted by Northwestern University. She also leads the Ask Liz Ryan community.
Source

Minggu, 11 November 2012

5 ways to find extraordinary employees

Having a hard time getting top talent? Become a good spy and send mash notes to your rivals' top employees.

1. Build your bench
View scouting for talent the same way you do customer acquisition so you always have top people in the pipeline. Keep an ongoing list of potential hires and stay in touch regularly by, for instance, e-mailing articles that will educate them about your company. That's the advice of Brad Smart, author of Topgrading and president of the consultancy Smart & Associates. Also: Ask your key executives to suggest candidates every month.

2. Play in the right sandboxes
"Hang out where the people you're looking for hang out," says Mark Lancaster, CEO of recruiter EmploymentGroup in Battle Creek, Mich. For instance, to find an executive who can handle a merger, attend meetings of the Association for Corporate Growth. Or advertise in publications your targets like to read. One CEO friend hired a great CFO for his organic market after attracting 40 great applicants in one week through an ad on Treehugger.com.

3. Try guerilla tactics
Of course, the best talent is working for someone else. Steve Hall, founder of online auto marketplace Driversselect in Dallas, finds out who's winning industry awards by reading trade publications -- then phones the winners to ask for their professional advice. That's how he found a great services manager. For entry-level gigs, he leaves notes on cars parked in restaurants' employee-of-the-month spots suggesting that the workers contact him about a new opportunity.

4. Tweak the job description
Struggling to find the right systems engineer, Jennifer Walzer, CEO of tech firm BUMI, rewrote the job description she was circulating to draw those with the right cultural fit for her New York City tech firm. She added "highly developed sense of irony and a touch of snark," and got 125 applications with five great candidates, one of whom she hired. That's up from the 120 applications -- with zero strong candidates -- she received with a standard, HR-style job summary.

5. Become a celebrity
Not every executive can be a Richard Branson, but if you want top people to approach your company for jobs, it helps to become your industry's version of a rock-star CEO. How big? Write a book or speak at key events. Shortcut: Hire a ghostwriter through a site like MediaBistro.com or use Advantage Media's "Talk Your Book" program, where you can actually dictate a book in a single day. View it as an investment in shrinking your recruiting budget!

Verne Harnish is the CEO of Gazelles Inc., an executive education firm.
This story is from the October 29, 2012 issue of Fortune.

Source

Kamis, 08 November 2012

Digital Staffing: The Future of Recruitment-by-Algorithm

Americans are now spending more time on social networking sites than on all other sites combined. Facebook alone has more than 1 billion users — that's 15% of the world's population and almost 50% of internet users, and they spend an average 15 minutes a day on the site. And that's just one site; imagine if you added in Twitter, LinkedIn, Google+, Weibo, Renren, Orkut, and on down the list.

As a consequence of spending so much time online, we now leave traces of our personality everywhere. Indeed, unless you have never used Amazon, Gmail, Spotify, Tripadvisor,Netflix, or any multitude of other sites, you will have not one, but multiple online profiles. In the beginning, the profiles were of interest only to those websites, which customized our consumer experience by offering us products congruent with our preferences and values ("if you bought this movie, you may want to buy..."). However, our online behaviors are now also of interest to recruiters and employers, who are desperately trying to translate them into "digital reputations" and use them to find talent online. I see three reasons that employers are likely to find their future leaders in cyberspace.

First, the web makes recruiting easier for employers and would-be employees. For instance, a company with 100 employees will probably have close to 100 employees on Facebook or LinkedIn, and each of them will have at least 100 connections on these networking sites — this means targeting 10,000 people who are first-degree connections, and since they will have at least 100 connections each, the job ad could reach over 1,000,000 if we include second-degree connections. For employees, killing time on Facebook or Twitter while at work may not be that pointless after all — it can help you find a more desirable job (or be found). Indeed, 1 in 6 job seekers credits social media with helping them find a better job.

Second, the web makes recruiting less biased and less clubby. Most recruiters are already using social media to identify talented employees outside their usual networks. According to a 2012 survey by Jobsite, 54% of recruiters use Twitter, 66% Facebook, and a whopping 97% LinkedIn, as recruitment tools. While this widens the pool of recruitees, recruiters are still subject to the same biases that operate in the physical world (notably prejudiced inferences about someone's character or values based on their appearance). However, it is easier to create and implement reliable methods online than offline, where chemistry and subjectivity will never be eliminated. Conversely, digital reputations capture many hours of online behaviors, and unlike with stocks, with human beings past behavior is the best predictor of future behavior.

Third, web analytics can help recruiters become more efficient. Big data can provide the best answer to the big questions in talent identification, if we ask the right questions of the data. Not only is there an abundance of data, it is also getting easier, quicker, and cheaper to generate more (relevant) data. Data aggregation algorithms are growing exponentially — Klout may not be the best measure of "social influence," but it is still useful and fairly reliable, and future alternatives will no doubt be improvements. Data integration — combining people's multiple profiles into one — is the next step, and it's already happening. Soon, it will be easy to know that the person who buys Colin Dexter books on Amazon is the same person who streams Inspector Lewis on Netflix, checks out the Randolph Hotel TripAdvisor, and searches for flights to Heathrow on Kayak. If you've ever shopped for a pair of shoes on Zappos and then seen those same shoes advertised to you the next time you visit Facebook, this has already happened to you. The question becomes: how can recruiters put all these pieces together to quantify potential hires?

If you think this is scary, you may want to consider the alternatives: missing out on a better job, spending ages updating your CV, completing dozens of individual job applications, or living your life entirely offline (which would be a very lonely life indeed). Furthermore, being a luddite will probably damage your career. Recruiters will deem candidates unemployable if they fail to find information about them online — unless you are hiding an undesirable history or do not exist, you are now expected to have an online profile.

The big implication is that you need to invest a considerable amount of time managing your digital reputation. The only thing worse than not having a profile is having an undesirable profile. Indeed, your chances of being headhunted online are inversely related to the amount of inappropriate self-disclosure found in your Facebook or Twitter profile. Egosurfing — self-googling — is now more important than updating your CV.

We will soon witness the proliferation of machine learning systems that automatically match candidates to specific jobs and organizations. Imagine that instead of receiving movie recommendations from Netflix or holiday recommendations from Expedia, you receive daily job offers from Monster or LinkedIn — and that those jobs are actually right for you.
Now if only we could send our avatars to work while we stay in bed.

Tomas Chamorro-Premuzic

Dr Tomas Chamorro-Premuzic is an international authority in personality profiling and psychometric testing. He is a Professor of Business Psychology at University College London (UCL), Visiting Professor at New York University, and has previously taught at the London School of Economics. He is co-founder of metaprofiling.com.